Returns Policy
Returns & Refunds Policy
This Returns & Refunds Policy applies only to purchases made directly through our website at infantsfriend.com.au.
If you purchased our products through a retail store, pharmacy, or other authorised stockist, please contact the store of purchase directly regarding their returns and refunds policy, as their terms and processes may differ.
Change of Mind
We do not offer refunds, exchanges or store credits for change of mind. Please ensure that you select your items carefully before completing your purchase.
Damaged, Faulty or Incorrect Items
In accordance with Australian Consumer Law, you are entitled to a refund, replacement, or repair where a product is faulty, damaged, or not as described.
If you believe you have received a damaged, faulty or incorrect item, please contact us via our Contact Form at https://infantsfriend.com.au/contact-us/ within 7 business days of receiving your order. To assist us in processing your request, please include:
- Your order number
- A clear description of the issue
- Photographs of the product and packaging (if applicable)
All claims will be reviewed and assessed by our team, and we will contact you within 7 business days to advise next steps. In some cases, we may request that the item be returned for inspection before a resolution is provided. Any returns must be approved by our team prior to being sent back.
If you have any questions about our returns and refunds process, please don’t hesitate to contact us via our Contact Form.
